Quality level assessment

Mystey guest

Mystery Guest approach is based on the generally accepted quality standards in hospitality industry. Conducting this type of audit could be the first step to improve the quality of service and vice versa to add a new source of information to the existing quality control system in the hotel/restaurant.

The purpose of Mystery Guest approach is not only to make the objective and independent assessment of the existing service level in the hotel, but also to analyze the audit results and develop recommendations to improve the quality of hotel services. It also helps to identify the major service deficiencies as well as to reveal the unique service opportunities starting from room inventory conditions to the staff professional qualification and initiative in guest relations.

We guarantee:

  • Confidentiality of the data collected
  • Provision of full materials including report, checklists, photos and audios
  • Submission of the report within 7 days
  • Detailed recommendations for service improvement
  • Audit conducted by hospitality professionals with work experience in 3, 4, 5-star hotels

For more details, please contact our specialists:

Ippolitova Luchiya: +7 (4842) 27-12-77, ippolitova.l@sk-hotels.com